Incorrect, Missing, or Shipment-Error Orders
If we shipped the wrong item or a portion of your order is missing, we will work to correct the issue promptly.
- Contact us within 7 days of delivery at info@vigorpeptide.com.
- Include your order number and clear photos of the package, packing materials, and received items.
- If the return is the result of our shipping error, we will provide the appropriate return or replacement instructions at our expense.
Discretionary Returns and Restocking
Approved discretionary returns on non-defective merchandise may be subject to a restocking fee and shipping deductions.
- A restocking fee of up to 25% may apply to approved non-defective returns.
- Original outbound shipping charges are generally non-refundable unless the return is caused by our error.
- Return shipping costs for customer-preference returns are typically the customer’s responsibility.
Refused or Undeliverable Shipments
If an order is refused, returned, or undeliverable due to an inaccurate address or failure to receive the package, any recovered amount may be reduced by carrier fees, original shipping charges, and applicable restocking fees.
Important: This returns policy is separate from our refund policy. Refund timing and payment-method rules are explained there.