Shipping Policy

Order Processing

We work to prepare and ship orders quickly and carefully after they are placed.

• Standard fulfillment window: Orders are typically shipped within 1-2 business days after the order is placed.
• Business-day handling: Orders are packed and processed Monday through Friday, excluding major holidays.
• Order review: Processing may take longer if we need to verify payment, shipping information, or order details before shipment.

Shipping Coverage and Carriers

Vigor Peptide offers free shipping on all orders shipped to verified U.S. delivery addresses. Carrier selection may vary based on destination, package size, and operational availability.

• Free shipping: Shipping is free on all orders.
• Tracking: Tracking details are sent once a shipping label is created.
• Carrier timing: Delivery estimates are provided by the carrier and may vary after the order has shipped.

Address Accuracy

The customer is responsible for entering a complete and accurate shipping details when ordering.

• Please verify apartment, suite, unit, gate, and business-delivery details before submitting your order.
• If an order is returned because of an invalid or incomplete address, any reshipment fees may be the customer’s responsibility.
• Once an order has been packed or shipped, we may not be able to update the destination address.

Missing, Damaged, or Delayed Shipments

We follow the common industry practice of reviewing shipping claims promptly, especially when products arrive damaged or appear to be missing in transit.

• Damaged or incomplete orders: Report the issue within 7 days of delivery and include clear photos of the outer box, product packaging, and shipping label.
• Marked delivered but missing: Contact us within 7 days of the original delivery date at info@vigorpeptide.com so we can help review the carrier scan history and next steps.
• Carrier delays: Weather, carrier disruptions, holidays, and routing issues may delay delivery and are outside our direct control.

Research Use and Order Rights

All products are sold for research and development use only. We reserve the right to refuse, limit, or cancel any order if billing, shipping, or regulatory concerns arise.